Policy Suite

Last updated: 02/07/2025

1. Terms of Service

Welcome to Bridget’s Healthy Kitchen (“BHK”, “we”, “our”, “us”). By accessing or using our website or purchasing from us, you agree to be bound by the following terms and conditions.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without written permission.

Accuracy of Information

We do our best to ensure all information on our site is accurate. However, we are not responsible if information made available on this site is not accurate, complete, or current.

Modifications

We reserve the right to update or change these terms at any time. It is your responsibility to check this page periodically.

For more details, please refer to our specific policy pages:

2. Privacy Policy

We are committed to protecting your personal information and privacy. When you shop with us or browse our website, we may collect certain data to process your orders and improve your experience.

This includes basic details like your name, email, shipping address, and purchase history. We only share your data with trusted third-party services necessary to run our business (e.g. Shopify, shipping carriers, email platforms).

For full details, please refer to our Privacy Policy.

3. Change of Mind & Order Changes

We do not accept returns or refunds for change of mind.

A common question we receive is whether orders can be cancelled or modified after being placed. Due to our fast turnaround times, we are unable to cancel orders, add items, or remove items once the order has been confirmed. Our team begins packing the next business day to ensure quick dispatch.

Please review your cart and shipping details carefully before completing your purchase.

4. Returns & Refunds Policy

We want you to be satisfied with your purchase. While we do not offer change of mind returns, we are happy to resolve genuine issues with your order under the following conditions:

Change of Mind:

We do not accept returns or refunds for change of mind.

Incorrect Orders:

If you receive the wrong item due to an error on our end, we will replace or refund the order at no additional cost. In some cases, we may provide a prepaid shipping label so you can return the incorrect item to us. Please contact us within 7 days of delivery.

If the incorrect item was received due to incorrect information entered during checkout by the customer (e.g. wrong product variant, quantity, or flavour selected by the customer), we are not obligated to provide a refund or replacement.

Damaged Items:

We assess damage claims on a case-by-case basis. If an item arrives damaged, please email us with clear photos of the damage within 7 days of delivery.

We are not liable for damages that occur once the order has left our warehouse, but we will do our best to assist you in resolving the issue.

Digital Products:

For digital cookbooks and the 28-Day Boost Camp Program, no refunds will be provided once payment has been made.

Boost Protocol Subscriptions:

Please refer to our Boost Protocol Subscription Terms & Conditions

For one-on-one consultations:

We offer a full refund for one-on-one consultations if cancelled at least two business days prior to your scheduled appointment. If your cancellation falls within two business days of your booking, we’re happy to reschedule your session instead. Just reach out to us at admin@bridgetshealthykitchen.com and we’ll get you sorted.

For full details, please refer to our Returns & Refunds Policy.

5. Shipping & Collection Policy

We aim to get your order to you as quickly and safely as possible.

Processing Times:

Orders are packed within 1–3 business days.

Delivery:

Sydney Metro: 1–3 days

Other metro areas (within Australia): 3 - 10 business days

Rural delivery (within Australia): 10 - 14 days

International (New Zealand): 10 - 14 days

International (US): 14 - 17 days

We are not liable for delays once orders leave our warehouse. If your parcel is lost or damaged, please contact us for support.

Click & Collect:

Click & collect is available at our Sydney warehouse within two business days from the date of purchase (you’ll be notified when your order is ready)
Warehouse Pickup Address: 3/20 Meta Street, Caringbah, NSW 2229

For full details, please refer to our Shipping & Collection Policy.

6. Health Disclaimer & Results Policy

The information provided on our site, inside our programs, and in our products is for educational purposes only and not intended as medical advice.

Always consult a qualified healthcare provider before making changes to your diet, exercise, or supplement routine.

Individual results may vary based on many factors, including commitment, health history, and consistency.

For full details, please refer to our Health Disclaimer & Results Policy

7. Boost Protocol Subscription Policy

Our Boost Protocol subscription service is designed to help you stay consistent on your health journey. Here's what you need to know:

All subscriptions require a 3-month minimum period.
Subscription Options: Choose between 1, 2, or 3 jars per month with a minimum 3-month commitment.
Billing & Shipping: Subscriptions are billed and shipped monthly on or near your original subscription date. Please allow 1–3 business days for dispatch.
Address Accuracy: Ensure your shipping address is always up to date. We are not responsible for lost or misdelivered parcels due to incorrect addresses, uncollected items, or theft from your property. If a package is returned to us at no fault of our own, reshipping costs will apply.
Changes & Cancellations: After the 3-month minimum, you may cancel, skip, or reschedule your order at any time with at least two working days’ notice before the next billing date. Please note that rescheduling your order will reset your billing cycle based on the new date.
Price Lock: Subscriptions started before 1st August 2025 are locked in at the original price unless notified. Subscriptions started after this date may be subject to future pricing changes with advance notice.
Support: For changes or questions, contact us at admin@bridgetshealthykitchen.com

For full details, please refer to our Boost Protocol Subscription Terms & Conditions.

8. Australian Consumer Law – Refund Rights

Nothing in our policies limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund if a product you purchase from Bridget’s Healthy Kitchen:

Is faulty or damaged,
Is not fit for its intended purpose, or
Doesn’t match its description in a material way.

If this happens, please contact our team at admin@bridgetshealthykitchen.com within 7 days of receiving your order. We may ask for photos to assess the issue and offer an appropriate remedy, which may include a replacement, store credit, or refund, depending on the circumstances.

In cases of minimal leaking during transit (which does not compromise product quality or safety), we reserve the right to offer a partial remedy at our discretion, such as store credit, rather than a full replacement.

We’re committed to doing the right thing, and we’ll work with you to find a fair solution in line with your ACL rights.

9. Third-Party Advertising Compliance Policy

Bridget’s Healthy Kitchen (BHK) participates in affiliate programs and may display advertisements through platforms such as Google and Meta (Facebook/Instagram). In compliance with these platforms and Australian law, BHK does not:

Make unsubstantiated health claims (e.g., “cures,” “100% effective,” “guaranteed weight loss”)
Use misleading before/after images or unrealistic testimonials.
Violate Section 18 of the Australian Consumer Law relating to misleading or deceptive conduct

We also comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in our use of customer data.

All advertising content on our site is regularly reviewed to ensure alignment with:
TGA Advertising Code (if applicable)
Meta and Google ad policies
The Competition and Consumer Act 2010

10. Copyright & Intellectual Property

All Bridget’s Healthy Kitchen content, including but not limited to cookbooks, recipes, programs, videos, and digital materials, is protected under copyright law. Our content is for personal, non-commercial use only. You may not reproduce, resell, or share our materials without written permission.

For full details, see our Copyright & Intellectual Property Policy

11. Assumption of Risk & Limitation of Liability Statement

By using Bridget’s Healthy Kitchen, Bridget’s Shop, Boost Protocol and 28 Day Boost Camp websites, programs, or products, you acknowledge and accept the following:

You are solely responsible for how you use the information we provide.
Bridget’s Healthy Kitchen is not liable for any direct, indirect, or consequential loss that may result from your use of our content, to the fullest extent permitted by Australian law.
You release Bridget’s Healthy Kitchen from liability except where it cannot be excluded under the Australian Consumer Law.

We are here to educate and support, not to prescribe or treat. Your well-being is important to us, and we encourage informed, responsible use of all our materials.

12. Affiliate & Paid Promotion Transparency Policy

Bridget’s Healthy Kitchen may earn commissions through affiliate links or paid advertisements featured across our website and social platforms. These partnerships help us continue to offer valuable educational content at no extra cost to you.

We adhere to:

The Australian Consumer Law requirements for transparency in testimonials and product endorsements
The Meta and Google Advertising Policies
The TGA Advertising Code (where applicable)

All paid partnerships and affiliate relationships are clearly disclosed. Any featured product is chosen based on its alignment with our health ethos, not just commission potential.

Bridget’s Healthy Kitchen operates a Brand Ambassador Program where individuals may receive commissions for promoting our products via tracked affiliate links. Ambassadors are required to comply with advertising standards and disclose their relationship with BHK in all content. All affiliate promotions must follow the Australian Consumer Law, Meta and Google ad policies, and the TGA Advertising Code, where applicable.

13. Accessibility Statement

At BHK, we strive to create inclusive, supportive experiences for our customers. If you require accessible formats or additional support, please reach out to us and we’ll do our best to accommodate your needs.

For questions about any of our policies, please contact us at admin@bridgetshealthykitchen.com.

14. Policy Review and Updates

This disclaimer and associated policies may be updated at any time to reflect:

Changes to Australian law
Updates to ad platform guidelines (e.g., Google, Meta)
Amendments to TGA advertising standards

We recommend reviewing our policies periodically to stay informed. The most current version will always be available on our website.