General Product Subscription Terms & Conditions
General Product Subscription Terms & Conditions
(Applies to all product subscriptions excluding Boost Protocol & Boost Camp)
By subscribing to any eligible product through Bridget’s Healthy Kitchen (“BHK”, “we”, “our”, “us”), you agree to the following Terms & Conditions. Please read them carefully before completing your subscription.
1. Subscription Overview
This policy applies to all product subscriptions offered through Bridget's Healthy Kitchen, including general product subscriptions (e.g. Pure as Inulin Powder, Zero as Erythritol) and Boost Camp membership subscriptions (Boost Pro and Boost Duo).
General product subscriptions operate on a flexible basis with:
- No lock-in contract
- No locked-in pricing
- The ability to cancel, skip, reschedule, or change at any time
Boost Camp membership subscriptions are governed by the additional terms in Section 11.
2. Cancellations & Changes
You may cancel, pause, amend or skip your subscription at any time via your customer portal or by contacting us at admin@bridgetshealthykitchen.com
To avoid being charged for your next billing cycle, any changes or cancellations must be made at least 48 hours before your next scheduled billing date.
We reserve the right to cancel your subscription at any time.
3. Billing & Payments
All prices are in AUD (Australian Dollars), inclusive of GST where applicable.
You will be charged automatically at your chosen subscription frequency unless you cancel beforehand. You must ensure your payment details remain current. Failed payments will pause your subscription until resolved.
AfterPay is not available for any subscriptions.
We do not offer refunds for subscriptions that have already been billed unless required under the Australian Consumer Law. See our Returns & Refunds Policy for full details.
4. Subscription Pricing & Currency Conversion
General product subscription pricing may fluctuate over time due to product changes or promotions. There is no locked-in rate for general product subscriptions.
For Boost Camp membership pricing and price change notice obligations, see Section 11.8.
For international customers:
- Orders are charged in AUD
- Your bank or payment platform may apply currency conversion fees
- Your charge in local currency may vary slightly due to exchange rate fluctuations
5. Shipping
This section applies to physical product subscriptions only. Boost Camp memberships are digital and have no shipping component.
Shipping costs are calculated at checkout and charged as part of your subscription. Standard shipping timelines apply based on your location.
Orders are processed and shipped on or near the same date each month. Please allow 1–3 business days after billing for dispatch.
Please ensure your shipping address is accurate and up to date. Bridget's Healthy Kitchen is not responsible for parcels that are misdelivered due to an incorrect address, not collected from the post office, stolen from your property, or returned due to inaction. If your package is returned to us at no fault of our own, re-shipment costs apply.
Subscriptions are only available to addresses within Australia and New Zealand.
See our Shipping & Collection Policy for full details.
6. Failed Payments
If your payment fails, you will be prompted to update your payment details. Physical orders will not ship, and digital membership benefits will be suspended, until payment is successfully processed. We are not responsible for delays caused by failed payments or expired cards.
7. Use of Product
BHK products are designed to support a healthy lifestyle. Results vary from person to person. Please consult your healthcare provider before starting any new supplement or product, particularly if you have existing health conditions or are pregnant or breastfeeding.
8. General Conditions
We reserve the right to refuse or cancel a subscription order for any reason, including product unavailability or suspected misuse of the service.
9. Contact & Support
For help with your subscription, contact our team at admin@bridgetshealthykitchen.com and we will get you sorted.
10. Australian Consumer Law — Refund Rights
Nothing in this policy overrides your rights under the Australian Consumer Law. We do not offer refunds for change of mind, but if your product is faulty, damaged, or does not match its description in a material way, we will honour your statutory rights in full.