General Product Subscription Terms & Conditions

(Applies to all product subscriptions excluding Boost Protocol)

By subscribing to any eligible product through Bridget’s Healthy Kitchen (“BHK”, “we”, “our”, “us”), you agree to the following Terms & Conditions. Please read them carefully before completing your subscription.

1. Subscription Overview

This subscription service provides recurring delivery of selected BHK products (e.g. Pure as Inulin Powder, Zero as Erythritol) on a flexible basis.

No lock-in contract

No locked-in pricing

You can cancel, skip, reschedule, or change your subscription at any time

This policy applies to all non–Boost Protocol products available for subscription now and in the future.

2. Cancellations & Changes

You may cancel, pause, amend or skip your subscription at any time via your customer portal or by contacting us at admin@bridgetshealthykitchen.com

To avoid being charged for your next shipment, any changes or cancellations must be made at least 48 hours before your next scheduled billing date.

We reserve the right to cancel your subscription at any time.

3. Billing & Payments

All prices are in AUD (Australian Dollars).

You will be charged automatically at your chosen subscription frequency (e.g. monthly) unless you cancel beforehand.

You must ensure your payment details are up to date. Failed payments will pause your subscription until the issue is resolved.

AfterPay is not available for any subscriptions.

We do not offer refunds for subscriptions that have already been billed unless required under the Australian Consumer Law.

See our Returns & Refunds Policy for full details.

4. Subscription Pricing & Currency Conversion

Subscription pricing for general product subscriptions may fluctuate over time due to product changes or promotions. There is no locked-in rate.

For international customers:

Orders are charged in AUD.
Your bank/payment platform may apply currency conversion fees.
Due to exchange rate fluctuations, your charge in local currency may vary slightly from month to month.

5. Shipping

Shipping costs are calculated at checkout and charged as part of your subscription. Standard shipping timelines apply based on your location.

Subscription orders are processed and shipped on or near the same date each month, based on your initial subscription date. Please allow 1–3 business days after billing for dispatch.

To avoid delays or misdelivery, please ensure your shipping address is accurate and up to date. If your parcel is:

Misdelivered due to an incorrect or outdated address,
Not collected from the post office,
Stolen from your property,
Or returned to us due to inaction,

...Bridget’s Healthy Kitchen is not responsible for replacement or refund.

If your package is returned to us at no fault of our own, you will need to pay for re-shipment.

📦 Tip: Double-check your shipping address before each billing cycle, especially if you've recently moved.

Subscriptions are only available to addresses within New Zealand and Australia.

See our Shipping & Collection Policy for full details.

6. Failed Payments

If your payment fails, you’ll receive a prompt to update your details. Your order won’t ship until payment is successfully processed.

We are not responsible for delays caused by failed payments or expired cards.

7. Use of Product

BHK products are designed to support a healthy lifestyle, but results vary from person to person.

Please consult your healthcare provider before starting any new supplement or product, especially if you have existing health conditions, are pregnant, or breastfeeding.

8. General Conditions

We reserve the right to refuse or cancel a subscription order for any reason, including product unavailability or suspected misuse of the service.

9. Contact & Support

For help with your subscription, contact our team at admin@bridgetshealthykitchen.com, and we’ll get you sorted.

10. Australian Consumer Law – Refund Rights

This policy does not override your rights under the Australian Consumer Law.

We do not offer refunds for change of mind, but if your product is faulty, damaged, or doesn’t match its description in a material way, we will honour your statutory rights.